Customer Communications Specialist

Role Overview:

The company is seeking a Customer Communications Specialist who excels at high-quality client conversations, product-centric demos, and handling inbound queries from clinics, hospitals, and healthcare leaders. This is a product-first communication role, not a service-delivery role.

You will become the voice of the platform, guiding clients through its value and ensuring their experience is smooth, informed, and memorable. Converting demos to paid plans is a strong bonus, but the core KPI is elite client communication.

The person needs to be based in Singapore.

Key Responsibilities:

(1) Elite Client Communication

• Respond to client queries with clarity, warmth, and product confidence

• Educate clients on how the AI-powered care journeys solve real workflow challenges

• Maintain a tone rooted in expertise, credibility, and empathy

(2) Demo Excellence

• Conduct structured, high-impact product demos

• Present the platform's capabilities with confidence, including multilingual care journeys, visual content generation, regulatory guardrails, and specialty modules

• Tailor demos for doctors, hospital administrators, CXOs, and marketing teams

• Anticipate and proactively address client questions

(3) Follow-Through & Coordination

• Send concise demo recap emails and sample assets

• Maintain an organised CRM trail of conversations

• Coordinate handovers to sales or onboarding teams where required

(4) Sales Support

• Identify conversion opportunities

• Communicate pricing and value tiers clearly

• Share client insights with product and leadership teams to strengthen go-to-market strategy

Required Skills & Experience:

Essential-

• Impeccable written and spoken communication

• Experience with healthcare, SaaS, MedTech, or AI-based products preferred

• Strong understanding of how to demo a product rather than a service

• Ability to simplify complex technology into client-friendly language

• High EQ and confidence in speaking to senior stakeholders

Bonus-

• Experience in customer success, pre-sales, or product communications

• Familiarity with CRM tools

• Comfort presenting to groups via Zoom or Google Meet

Who Will Thrive

Someone who:

• Communicates with finesse and clarity

• Thinks like a product evangelist, not a support agent

• Enjoys crafting client experiences that feel premium and guided

• Understands the expectations of doctors and healthcare administrators and tailors accordingly